Seller Agreement

1.Scope

This Seller Agreement applies to anyone who lists, sells or accepts payment on Gatekept(a “Seller”), including creators who accept tips, and to agencies acting for Sellers. It supplements the Terms of Service and the Community Guidelines. Where they conflict on a selling matter, this agreement applies.

You accept this agreement when you turn on selling, list your first product, or accept your first payment. The agreement is between you and Gatekept.

2.Who can sell

• You must be at least 18, or the age of majority where you live if higher.
• You must complete payout setup, including any identity, business and tax checks required by our payment provider or by law, and keep that information accurate.
• If you sell for a business, you confirm you are authorized to bind it.
• You must not be on a sanctions list or selling from a country where we or our payment provider cannot operate.
• To sell or show adult content you must also pass identity and age verification and turn on adult content in Settings.

3.Our role

You are an independent seller. You, not Gatekept, are the seller of your products and are responsible for them, their descriptions, their delivery and any after-sale obligations. Gatekept provides the marketplace, collects payments through our payment provider, and pays you as described below. Nothing in this agreement makes you our employee, partner or agent.

On the international payout rail (section 8), Gatekeptcollects payment from buyers on your behalf as your limited payment collection agent. A buyer's payment to us counts as payment to you.

4.What you may sell

You may sell original digital work and services you have the right to sell, including:

• Templates, presets, fonts, brushes, design and 3D files
• Art, illustration, photography and graphics
• Music, audio, sound packs and voice work
• Courses, tutorials, guides, ebooks and other written work
• Software, plugins and code
• Custom work made to order (commissions)

You must not sell:

• Anything you did not create or do not have the rights to sell, including resold, pirated or ‘private label rights’ content you cannot prove a licence for.
• Anything that breaks the Community Guidelines or the law where you or the buyer are located.
• Products that are empty, placeholder, misleading, or materially different from their description or previews.
• AI-generated work presented as made by hand. Describe your process honestly.
• Personal data, accounts, credentials, or access to other services.

Your promises about each product

For every product you list, you promise that: you own it or hold every licence needed to sell it on the terms you offer; it does not infringe anyone's rights; everyone shown in it consented; it is free of malware; and its title, description, previews, type and terms are accurate.

5.Choosing the right product type

Every listing must use the product type that matches what the buyer actually receives, and must deliver that thing. The product type tells buyers what they are paying for, decides how and when they are charged, and decides where the listing appears in search and recommendations. Listing something as a type it is not is misleading the buyer, even if the description explains it.

Not allowed

• A link to your social media profile, link-in-bio page, website homepage or inbox as the thing being sold. Contact details are not a product.
• A link to content you do not control, that requires the buyer to pay again, or that can be removed or made private after the sale.
• Custom work listed as a file or link. If you make it after the order, it is a commission.
• A file or link that is only a sample, a placeholder, or instructions to contact you.
• A product type chosen to appear in search results it does not belong in.

We may change a listing's product type, unpublish it until it is fixed, or remove it. Where the wrong type was an honest mistake we will tell you what to change and will not count it as a strike. Repeated or deliberate misuse is a violation of the Community Guidelines, and buyers who did not receive what was described may be refunded under section 9.

6.Rules for each product type

Digital products

Files are delivered to the buyer's library as soon as payment succeeds. Uploaded files are scanned for malware and may be blocked. If you mark a product view-only, buyers can view it only on Gatekept, with a watermark identifying their account.

Commissions

• A commission is custom work made after the buyer orders. Use this type whenever you are not delivering a finished file. Sample images must not be the item for sale.
• You set a turnaround of 1 to 3 days and a revision limit of 0 to 5. Turnaround starts when the buyer submits your questions.
• When the buyer orders, an amount equal to the total is held on their card. It is charged only when the buyer approves your delivery. If the order is cancelled before approval, the hold is released and you are not paid.
• Deliver through the order, within the turnaround, and provide the revisions you offered. Repeatedly missing deadlines or not delivering is a violation.
• Your intake questions must not ask buyers for payment or contact details outside Gatekept.
• Card holds expire after a few days, so the turnaround limit exists to make sure you can be paid. Do not accept orders you cannot complete in time.

Auctions

• Bids are binding. When an auction ends, the winning bidder's card is charged automatically and the sale is final on the same terms as any other purchase.
• You must not bid on your own auctions or have anyone bid on your behalf.
• For physical items you must ship promptly to the address provided, as described in the listing, and add tracking where offered.

Tips and subscriptions

Tips are gifts and do not create any obligation to deliver anything. If you offer subscriptions, you must provide what the subscription describes for as long as it is active.

In-person marketplace listings

Physical items sold locally and paid in person are not covered by this agreement's payment, payout or refund terms. Gatekept does not handle that money. The Community Guidelines apply to those listings.

7.Pricing and fees

You set your own prices and receive 100% of the price you set. Gatekept does not take a percentage of your price.

Buyers pay a service fee on top of your price: currently 10% of the price (minimum 50¢) plus a processing fee that covers card processing costs. For example, on a $20 product the buyer pays about $23.96 and you receive $20. Free products carry no fee. Tips work the same way.

We may change the service fee for future sales with at least 30 days' notice. Some paid features, such as storage or design plans, are charged to you separately at the price shown when you subscribe.

8.Payments and payouts

There are two payout rails. Which one you use depends on where you are and is shown in Settings.

• Payouts are subject to our payment provider's terms, including the Stripe Connected Account Agreement where you use Stripe.
• You must give accurate payout details. We are not responsible for payments sent to details you provided.
• We may set off amounts you owe us (for example refunds or chargebacks after a payout) against future earnings, and may ask you to repay them if your balance is not enough.
• Earnings for sales that are refunded or charged back are reversed.

Payout holds

We may hold all or part of your payouts, and pause new sales, where reasonably necessary: during a fraud, chargeback, safety or legal investigation; where required by law or our payment provider; or as a result of an enforcement decision (section 12). We will tell you why a hold was placed and release it when the reason no longer applies. Funds connected to fraud may be returned to the buyers affected.

9.Refunds, cancellations and chargebacks

• You decide refunds on your sales, and can issue one from the sale in your Earnings dashboard. You should refund when a product is broken, not delivered, or materially different from its description.
• A refund returns your price to the buyer and reverses your earnings for that sale. The buyer's service fee is not refunded.
• On the international rail you can refund a sale yourself during its first 14 days. After that, contact us and the amount will come off future earnings.
• We may issue a refund ourselves where the law requires it, where you cannot be reached within a reasonable time, where a product was not delivered, or in cases of fraud. We will contact you first where we can.
• If a buyer disputes a payment with their bank, we may ask you for evidence of delivery and will contest the dispute where it is reasonable to do so.

You must honour any legal refund rights buyers have where they live. See the Refund Policy for what buyers are told.

10.Content licences

You keep ownership of your products. You grant Gatekept the licence described in section 4 of the Terms of Service to host, display, deliver, preview, watermark and promote them.

Unless your listing states other terms, each buyer receives a personal, non-exclusive, non-transferable licence to use the product for their own non-commercial purposes. If you offer commercial or extended licences, state their terms clearly in the listing. Buyers keep their licence after you remove a product or close your account.

11.Agencies

If you join an agency's roster on Gatekept:

• You agree an agency rate between 1% and 50%. That share of your earnings from sales covered by the arrangement is paid to the agency. The rate and terms are shown to you before you accept.
• Either side can end the arrangement. If you give notice, it continues for the notice period you agreed (30, 60 or 90 days). The agency can release you immediately.
• The agency may act only within the permissions you granted. You remain responsible for your account and products.
• Agencies must be approved by Gatekept and must follow this agreement and the Community Guidelines. Disputes about the arrangement are between you and the agency, but you can report misconduct to us.

12.Enforcement and its effect on selling

Violations are handled under the Community Guidelines. The steps that affect selling are:

• Strikes expire 12 months after they are issued. A single fraud or minor-safety violation disables the account.
• Restrictions end automatically on the date shown on your Account Status page. Existing orders can still be completed and delivered while you are restricted.
• Each decision can be reviewed once. If a decision is reversed, its restrictions and any payout hold it caused are lifted.

If your account is disabled, balances that are not connected to the reason for the decision will be paid out after any holding, refund and chargeback periods have passed, less amounts you owe.

13.Taxes

You are responsible for determining, reporting and paying the taxes on your earnings, including income tax and any sales tax or VAT you are required to charge, except where the law requires Gatekept or our payment provider to collect or report it.

You must provide tax information when we or our payment provider are required to request it (for example a W-9 or W-8 form in the United States). Our payment provider may issue tax forms such as a Form 1099-K where required. We may withhold payouts until required tax information is provided.

14.Your responsibility for claims

You will defend, indemnify and hold harmless Gatekeptfrom any claim, loss or expense (including reasonable legal fees) arising from your products, your breach of this agreement or the law, any infringement of someone else's rights by your products, and any taxes you owe on your sales.

15.Stopping selling

You can stop selling at any time by removing your listings or closing your account. Orders already placed must still be delivered or refunded. Balances are paid out under section 8 once any holding, refund and chargeback periods have passed. Sections 10, 13 and 14 continue to apply after you stop selling.

16.Changes to this agreement

We will give you at least 30 days' notice by email or in the app before a change that reduces what you are paid or materially changes how you are paid, and at least 14 days' notice of other material changes, unless a change is required by law or our payment provider. If you keep selling after the change takes effect, you accept it.

17.Disputes

Questions about this agreement: on@gateke.pt.